Member since: July, 2009
Sex: Male
Location:Palm Beach Gardens, FL
About me:Jay Goldberg is the founder and CEO of DTR Inc., a consulting firm specializing in business development and employee training. From writing business plans; to implementing an ongoing strategic planning process; to developing branding and advertising campaigns that get results; to generating customer service strategies and practices that increase revenues; to conducting meaningful market research; to developing and implementing competency-based workplace training programs; DTR Inc. helps transform businesses from getting by to maximizing profits.
Mr. Goldberg is a former thirteen year Citibank executive where he specialized in all aspects of customer service. After obtaining his MBA from Long Island University right after graduating from Rider College with a B.S. in economics, Mr. Goldberg went to work for Citibank as a management trainee. After achieving the position of Service Director for the Lower Manhattan Region of the New York Banking Division, Mr. Goldberg left Citibank in the early 1990's to start his own consulting business. Late in 1994, Mr. Goldberg's consulting business grew from a sole proprietorship to a corporation, and DTR Inc. was born.
Along the way, Mr. Goldberg also developed and taught continuing education courses in subjects ranging from business plan writing to web site development to customer service skills to PowerPoint (including presentation skills) to Excel to Word to FrontPage to Zig Ziglar Sales Skills to Rock Music Appreciation.
In addition, Mr. Goldberg initially consulted for, and later was hired part time by the Palm Beach County Resource Center (PBCRC), a 501(c)(3) Economic Development Not for Profit. At the PBCRC, Mr. Goldberg helped numerous businesses succeed.
-
Professional Information
Occupations
President/CEO DTR Inc.; Author of the work readiness book, "How to Get, Keep and Be Well Paid in a Job"; Continuing Education Instructor (business plans, web site development, more); Former Program Manager for the Palm Beach County Resource Center (economic development); Former 13-year Citibank executive
Specialties
employee development and training, career advise, problem solving, creative thinking, strategic planning, customer service strategies, business plans, on-line marketing, writing, public speaking, market researchExperiences
Mr. Goldberg's accomplishments at The Palm Beach County Resource Center (PBCRC), Citibank and DTR Inc. were many. One accomplishment for each venue follows.
At Citibank, Mr. Goldberg was one of the first to look at customer service as a profit center, not just a necessary expense. He was the first to actually quantify the correlation between service and profits. His bankcard customer service profitability model was a jump off point for a change in Citibank's corporate-wide strategic plan. Citibank made service delivery their cornerstone to gain a competitive edge in the marketplace.
At DTR Inc., Mr. Goldberg developed a work readiness training program (philosophy, lesson plans, in-class exercises, assessments, competency statements, teacher training process, certification test) that was called the best in the Country by a member of the National Skills Standard Board at a presentation of the Program in Jacksonville, Florida on 01/14/03. His client was the Workforce Development Board of the Treasure Coast (Florida) and the Program has helped hundreds of people looking for work get, keep and grow in their jobs.
At the PBCRC, Mr. Goldberg was instrumental in developing a revolutionary entrepreneurship training program (called S.E.E.K.). The program has a structure unlike any other in the marketplace allowing the day of training to not only be a skill building/knowledge accumulation day, but a productive work day for the entrepreneur as well. The program concept was so intriguing that Bank of America provided grant funds to assist in its development. Entrepreneurs that have taken S.E.E.K. courses have given it very high grades and indicated that the Program has helped them and their businesses grow.
Published author
In April of 2008, Mr. Goldberg's book, “How to Get, Keep and Be Well Paid in a Job” was published by Outskirts Press. The book received a five-star review from the Midwest Book Review, an entity that recommends books for libraries. The review concluded that the book, “is highly recommended for community library career collections.” Mr. Goldberg also writes a well received blog for Jobing.com (South Florida), has his own blog, Effective Workplace Training (workreadiness.blogspot.com), writes online press releases and articles (e.g. had an article published at trainingtime.com), and is a very effective teacher/trainer/speaker.